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My package has been delivered but it not showing in my suite yet?

Last Updated: Jul 20, 2017 03:40PM BST

We log packages Monday to Friday excluding public holidays. Package processing can take up to 48 hours however we normally process packages within 24 hours of receiving them.

Processing may take longer if we are unable to identify the correct suite for a package due to incorrect address information including packages being sent in a name not associated with your account and incorrect or missing suite numbers.
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