Support Center

How does your shopping concierge service work?

Last Updated: Jul 21, 2017 03:26PM BST
Our shopping concierge team can purchase items for you online from UK merchants who do not accept international credit cards. We can also purchase over the counter for you from stores or boutique who don’t ship at all.

Simply fill out our concierge order form, providing us as much information as possible so we can purchase the correct items.


Try to provide colour, size, product code - and if possible give us a direct web link to the product page. One of our concierge specialists will generally place your order within 24 hours of us having received it.

Once we receive your concierge order at our premises, it will be checked by our team and you will be notified by email. Your order will then be carefully packaged and you will be offered a choice of international shipping options fully trackable to your door.
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